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IT/Technical & Product Development
💼
LexisNexis
📅
LEX00JYU Requisition #

A Document Developer is responsible for maintaining the LexisConvey (LC) Attorney Documents, letterheads and LC reports. The entry criteria should have a relevant experience of technical knowledge, Customer Service experience, Conveyancing experience or qualification, Troubleshooting knowledge, competent in Remote Assistance, Competent in LexisConvey; MS Word, GhostFill or any related document creating/editing software.

 

Key Duties & Responsibilities:

Creating new and updating Clients Letterheads

Document Scripting in GhostFill: placing logic and data points on documents

Document construction, formatting and styling

Creating Reports, .Net Templates in LexisConvey application

Analysis of client documents and business domain

Testing and troubleshooting

Maintaining documents and dealing with large numbers of fine-grained tasks and incidents

Discussing requirements and assisting clients with template installation

 

Key Competencies:

Competent in Remote Assistance

Excellent communications skills (dealing with external clients)

Good working knowledge of Windows , MS Office, Internet and MS Outlook

Extremely high attention to detail

Good time-management skills and able to work under pressure

Self-motivated, a quick learner and comfortable in a dynamic IT working environment

A self-starter, able and willing to take ownership of tasks

Troubleshooting knowledge

Work under pressure

Friendly and relatable as you will be working in a team.

 

Advantageous Competencies

In depth knowledge/practical experience of GhostFill or any related document creating/editing software

Competent in LexisConvey

Conveyancing experience (theory or practical)

 

Requirements:

Matric Certificate
Proficient in English language
At least 6 months Call Centre Experience (i.e. customer experience focus)
Previous experience of dealing with customers via telephone
Proficient in MS Office especially Word



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