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Customer Services - Support & Training
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Elsevier
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NUR0008K Requisition #
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Digital Product Educator                                                                         
  • Provide post-sale user education and product consultation for customers to ensure a high level of satisfaction with our digital products and to drive customer loyalty
    • Conduct virtual and in-person implementation education for educators
    • Assist customers with implementing digital products into their curriculum through a variety of means, including sharing best practices and current evidence-based practice
  • Encourage attendance at regional user events to develop a strong base of satisfied users
  • Drive usage of online training and support materials in order to minimize user need for in-person support
  • Measure customer satisfaction and drive improvements in customer experience ratings
  • Provide product and market feedback to marketing and editorial teams
  • Communicate sales opportunities to the sales team
  • Collaborate with product and marketing teams to provide feedback and obtain information to be shared with the DPE team
  • Other job assignments as needed for the good of the company, as assigned by Director
The ideal candidate is a Master’s prepared Nurse Educator with at least 3 years of experience using digital products in a school of nursing . In addition, the candidate will:
  • Demonstrate a high level of understanding and comfort  with digital books, electronic health records (EHR), assessment tools, learning management systems, and other instructional technology
  • Have nurse education experience, in the classroom and working with students on a regular basis
  • Be passionate about the ability of technology to transform education
  • Be able to communicate clearly in virtual and in-person settings and possess strong written communication skills
  • Possess a strong customer orientation and the ability to build effective relationships with customers
  • Possess strong diplomatic and interpersonal skills and the ability to remain calm under pressure
  • Demonstrate excellent problem-solving skills and the ability to manage multiple projects concurrently
  • Have excellent collaboration and cooperation skills
  • Be able to work effectively in group settings and reach decisions by consensus
  • Be willing and able to travel extensively – up to 60% overnight travel required, and
  • Have a valid driver’s license and good driving record.
 
Elsevier is a global information analytics business that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We help researchers make new discoveries, collaborate with their colleagues, and give them the knowledge they need to find funding. We help governments and universities evaluate and improve their research strategies. We help doctors save lives, providing insight for physicians to find the right clinical answers, and we support nurses and other healthcare professionals throughout their careers. Elsevier provides digital solutions and tools in the areas of strategic research management, R&D performance, clinical decision support, and professional education; including ScienceDirect, Scopus, SciVal, ClinicalKey and Sherpath. Elsevier publishes over 2,500 digitized journals, including The Lancetand Cell, more than 35,000 e-book titles and many iconic reference works, including Gray?s Anatomy. Elsevier is part of RELX Group, a global provider of information and analytics for professionals and business customers across industries. Elsevier employs over 7,000 people in more than 70 offices worldwide. We are an employer of choice, attracting and developing talented and creative people who thrive in a challenging and fast-paced environment. We offer an excellent compensation and benefits package as well as a real opportunity for career growth in a growing organization. Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or accommodations@relx.com.

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