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Customer Services - Support & Training
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LexisNexis
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LEX00KH4 Requisition #
Thanks for your interest in the Customer Success Manager - Intelligize position. Unfortunately this position has been closed but you can search our 1,033 open jobs by clicking here.

Qualifications:   

  • 3 years successful account management, customer training, legal research or equivalent experience; preferably with complex legal solutions.
  • Masters Degree in Library/Information Science (or equivalent) preferred.
  • Proven success driving technology adoption, usage, and engagement.
  • Strong verbal and written communication skills including the ability to present to an executive-level audience.
  • Domain expertise in legal processes preferred.  Knowledge of securities/capital markets procedures and forms is preferred.
  • Adept understanding of law firm and in-house operations and trends affecting the legal marketplace is a plus.
  • Ability to troubleshoot and resolve service related issues.
  • Ability to work cooperatively within a team and across the organization matrix to achieve group and organizational goals.
  • Ability to build strong customer relationships.
  • Excellent communication and presentation skills.
  • Strong organizational skills and problem solving.
  • May require local or overnight business travel up to 20%.
  • Ability to lift/carry laptop or IPad and other sales materials up to 25 lbs.

LexisNexis Legal & Professional is a leading global provider of content and technology solutions that enable professionals in legal, corporate, tax, government, academic and non-profit organizations to make informed decisions and achieve better business outcomes. Part of RELX Group plc, LexisNexis Legal & Professional serves customers in more than 100 countries with 10,000 employees worldwide.  

 

LexisNexis, a division of RELX group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1-877-734-1938 or accommodations@relx.com.

 

RSRLNLP


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