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Customer Success Executive - Accuity - London

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Sales
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Reed Business Information
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REE00BIC Requisition #


 


Client Success Executive - Accuity – London



The Role

Reporting to the Manager, Client Success and as part of our EMEA Sales Organisation this role is a customer relations position to support the users of Accuity solutions.

The role will focus on contributing to the success of the team by developing and maintaining relationships with users across the Accuity client base. Responsibilities will include supporting the user on-boarding process; training users, analysing usage reports and increasing the level of active users and overall user satisfaction. The role will include occasional international travel to conduct training with clients although most contact will be through conference calls, Webinar and e-mail.

Experience

Essential

- Excellent inter-personal skills
- Previous experience of working in a customer environment
- Highly self-motivated, organized and be able to manage own time
- Flexible and proactive approach to work, with an ability to network and source information
- Fluent in Spanish, Italian and English required. French also desirable


Desired

- Knowledge of the finance sector
- Proven experience in a client facing and customer service environment.  Previous experience in conducting training through a variety of methods.
- Good levels of IT literacy

The Company:

At Reed Business information (RBI) we provide information and online data services to business professionals worldwide. Customers have access to our high-value industry data, analytics, information and tools. Our strong global brands hold market-leading positions across a wide range of industry sectors including banking, petrochemicals and aviation where we help customers make key strategic decisions every day. RBI people are driven by an environment focused on innovation, passion for our products, and collaboration, where working in an agile manner is par for the course. RBI is part of RELX, a leading global provider of data, information and solutions for professional customers.

Accuity sets the global standard for payment efficiency and compliance solutions. It includes Bankers Almanac and Accuity, premier data services that have been providing solutions to banks and businesses worldwide for over 140 years.

By bringing together complementary content, customers, technology and products, Accuity aims to deliver unmatched data services to optimize payment efficiency, facilitate compliance of transactions, AML screening data, as well as bank counterparty assessment.

We work with over 23,000 customers globally who rely on our data, software and consulting solutions. We provide all of our clients with customer support in several time zones through our office locations in Chicago, Dubai, London, New York, San Diego, Shanghai, Singapore, Sydney and Hong Kong, Miami.

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