This job posting isn't available in all website languages

Customer Engagement Marketing Manager- Cirium - USA

Reed Business Information
REE00AY7 Requisition #

Customer Engagement Marketing Manager - Cirium -  Portland, OR or Home-Based (U.S.)

(Formally the FlightGlobal, Data & Analytics division)


Cirium employs a team of over 400 technologists, analysts, data scientists and market experts in the UK, US, Europe, Middle East, India and Asia-Pacific. In 1909 we were the first to record the earliest days of flight and now in 2019, as Cirium, we are uniquely positioned to reshape the wider travel industry with smart data and advanced analytics solutions. Our people are at the centre of who we are. Whatever your background you are welcome. We are looking for talented and dynamic team players who focus on delivering successful outcomes.

We are a business where three out of our seven leaders are women, over 20 languages are spoken, where some leaders have grey hair and some have purple. Where our sales teams take time out to support local schools and our product teams champion local women back into the workplace. We are a flexible employer and happy to accommodate different working solutions for the right talent.

Cirium analyzes the huge volume of data generated from the millions of flights a year to help keep the travel industry in motion:

  • Over 36 million passenger itineraries are processed each year to alert corporate travel companies, travel agencies and airlines, so that travelers stay up-to-date with flight status and airlines minimize disruption
  • Over US$300 billion worth of airline tickets are analyzed for market insights
  • Over 35 million airline flights are tracked per month covering over 97% of scheduled flights worldwide and more than 90% of commercial aircraft in service so that engine OEMs can keep track of the per hour use of their engines
  • US$5.3 trillion worth of aircraft assets are valued by Cirium each year, as part of strategy and pricing partnerships with the world’s top 50 lessors and tier one investment banks

Cirium has 11 offices in the UK, North America, Singapore, China, Japan and Hong Kong and we celebrate our global diversity through events and networks throughout the year


Cirium is part of RBI, which is part of RELX, a FTSE 100 traded company (which was just named by Forbes as one of the world’s most innovative companies)

Our benefits stand out (they even include two days a year for you to dedicate to the charitable activity of your choice)


Cirium and RBI are founding members of the Tech Talent Charter, committed to increasing the ratio of women and under-represented groups working in technology


Job Purpose:

This role reports to the VP, Customer Engagement, and is responsible for managing and support the sales organization in America’s.

o   Ensuring sales team have the right collateral to support them in customer interactions

o   Nurturing sales ready leads to maximize opportunity of purchase and renewal

o   Generating demand for solutions – targeting cross and up sell opportunities

o   Engaging customers and prospects in local market, prioritized by potential

o   Creating and managing a locally executable marketing and communications strategy and plan

o   Help develop a network of relevant partners and alliance relationships to jointly deliver campaigns


Key Accountabilities/Responsibilities:

  • Partnering with Marketing Strategy team to ensure development of cohesive marketing plans
  • Document customer needs in market
  • Regional/Country marketing and communications plan with key themes for region
  • Local partner and alliance framework
  • Buyer personas localized and audience specific campaigns that are designed or bespoke for market
  • Adapting content for the local market
  • Develop local content plans and communications framework
  • Coordinate with the global marketing and communications strategy region specific inputs
  • Campaign strategy and key campaigns to be executed through year/quarter aligned to strategic themes
  • Monitor program/campaign metrics
  • Optimize demand process
  • Agree campaign success criteria jointly agreed with Product and Sales
  • Deveop sales collateral including whitepapers, thought leadership
  • Coordinate project plans for campaigns with Head of Marketing Ops.
  • Measure campaign results
  • Partner with marketing events team to ensure we optimize our exposure


Key Skills Required:

·       Demand generation

·       Digital mastery

·       Campaign creation & management

·       Campaign success criteria / evaluation

·       Sales enablement

·       Marketing thought leadership

  • Excellent written and communication skills in English
  • Additional relevant foreign languages a plus


Experience Required:

  • Bachelors degree in Marketing or equivalent
  • 6+ years of direct marketing experience in software/solutions/information technology
  • Experience in the airline/aerospace/travel sector would be a great benefit
  • Successful launch and management of global marketing campaigns
  • Led a team of campaign and customer engagement personnel


Work Location:

The ideal candidate will work out of the Portland, OR office, but for the right candidate, we will consider a remote/home-based location.

About Reed Business Information


Cirium is a part of Reed Business Information (RBI) provides information, analytics and data to business professionals worldwide. Our strong global products and services hold market-leading positions across a wide range of industry sectors including banking, petrochemicals and aviation where we help customers make key strategic decisions every day.  RBI is part of RELX Group plc, a world-leading provider of information solutions for professional customers across industries.


RBI General Benefits Package

- 401k match of 5%
- 18 Days Holiday
- Paid Charity Days – 2 days per year 
- Benefits start upon hire date
- Excellent OTE & Competitive Salaries



RBI is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact jobs@rbi.co.uk . EEO is the LawEEO is the Law Supplement

Previous Job Searches

Activity Feed

Job shares through RELX
Someone referred the Editorial Project Manager position. About an hour ago
Someone referred the Director Sales position. 2 hours ago
Someone referred the Machine Learning Scientist, Health Sciences position. 2 hours ago
Someone referred the Machine Learning Scientist, Health Sciences position. 2 hours ago

Similar Listings

Reed Business Information

United States

📁 Marketing

Requisition #: REE00AY4

Reed Business Information

United States

📁 Marketing

Requisition #: REE00AY5