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RES0013B Requisition #

Customer Consultant PURE & Mendeley Data

Elsevier is a global information analytics company specializing in science and health. What inspires us is scientific and health discoveries and technological advances that improve life on earth. Our Pure and Mendeley Data products are leading SaaS solutions for managing research information and research data, respectively, at a university and other research organizations. They are among a portfolio of other leading research intelligence solutions we offer to the market.

We are looking for a Customer Consultant who will lead customer retention engagements with existing customers and work with account managers to negotiate renewal agreements. Research information and research data management are increasingly accepted practices in the U.S. academic world so we need a leader who can help guide them as they mature in their setup of business processes around their use of Pure and Mendeley Data. This position needs to be based in the west coast, preferably at our Berkeley, California office.   More info about Pure can be found at: http://www.elsevier.com/solutions/pure and informationa about Mendeley Data can be found at https://www.elsevier.com/solutions/mendeley-data-platform



  • Develop a deep understanding of the research information/data management space and the competing players
  • Develop and execute customer retention strategies within assigned territory
  • Consult with existing customers and new customers on how to apply Pure & Mendeley Data to their relevant use cases.
  • Achievement of quarterly and annual renewal targets in assigned territory.
  • Negotiate and close contracts for new sales and renewals. Ensure a smooth transition to the implementation manager after contract signature.
  • Channel feedback to the Product organization for continued product enhancements relevant to the region
  • Become a thought leader in research information management and be a coach to other sales colleagues in learning the space and the products.
  • At least 40% travel



We Offer:

  • Competitive Salary + generous Commission based on performance, which is uncapped
  • Full health benefits & vacation
  • Excellent training and support + numerous online resources to assit with development
  • Opportunity to work with a truly global organization with potential for growth

The right person in this position has an opportunity to make a huge impact in the U.S. especially by influencing the management of research information/data and ultimately the strategy behind university research. You will be part of a global team.

Elsevier is a global information analytics business that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We help researchers make new discoveries, collaborate with their colleagues, and give them the knowledge they need to find funding. We help governments and universities evaluate and improve their research strategies. We help doctors save lives, providing insight for physicians to find the right clinical answers, and we support nurses and other healthcare professionals throughout their careers. Elsevier provides digital solutions and tools in the areas of strategic research management, R&D performance, clinical decision support, and professional education; including ScienceDirect, Scopus, SciVal, ClinicalKey and Sherpath. Elsevier publishes over 2,500 digitized journals, including The Lancetand Cell, more than 35,000 e-book titles and many iconic reference works, including Gray?s Anatomy. Elsevier is part of RELX Group, a global provider of information and analytics for professionals and business customers across industries. Elsevier employs over 7,000 people in more than 70 offices worldwide. We are an employer of choice, attracting and developing talented and creative people who thrive in a challenging and fast-paced environment. We offer an excellent compensation and benefits package as well as a real opportunity for career growth in a growing organization. Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or accommodations@relx.com.

Our Requirements:

  • Lots of energy, curiosity and creativity. University degree a must – a huge plus if in a technical or scientific field.
  • Influential self-starter. Taking leadership on prospects and customer engagements.
  • Previous relationship management or technical business development experience
  • Minimum of 5 years’ proven renewals track record in competitive environments
  • Excellent communication and interpersonal skills. Ability to effectively communicate with different levels of staff including IT, project management, business, C-level both internally and externally
  • Real world experience in the academic sector highly desirable
  • Outstanding “best of breed” technical and people skills
  • High level of knowledge and understanding of info systems and web applications (RESTful API calls, web sessions, JavaScript, XML)
  • Understanding of SaaS based technologies
  • Strong presentation skills
  • Strong written and oral communication skills.

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