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Associate Operations Specialist

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Operations (inc. Manufacturing)
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Elsevier
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CLI000MY Requisition #


The Commercial Readiness Specialist will execute go-to-market planning and delivery of high-value products reporting to the Director of Customer Success. The Specialist must possess a strong technical background and ability to manage multiple highly complex projects with cooperation across various functional area stakeholders. The role assumes responsibility for delivery of assigned projects within acceptable timeframes and adherence to high-quality standards. Additionally, the individual should be able to function in and drive an environment of rapid decision making in areas such as risk/revenue/impact that impact project success.


The Specialist will support improvement in business and project management processes. This individual must be able to communicate confidently, facilitate meetings, convert ideas into efficient workflows and processes, and effect organizational change to ensure adoption of new processes and tools. Success in the role will require building strong, effective working relationships across Clinical Solutions and managing large stakeholder groups with highly structured governance.

The succesful candidate will:
  • Independently manage multiple complex projects with high attention to detail

  • Ensure a holistic view by coordinating with and monitoring all impacted business processes across development, sales/marketing, product, implementation, and support, etc... 

  • Manage project delivery within predefined delivery goals, balancing time to market, quality, and resource availability

  • Host cross-functional forums to identify/publish best practices and incorporate improvements as identified

  • Interface with Product and Support Teams to identify and respond to customer issues and training requirements

  • Provide recommendations for process and activities improvement

  • Manage improvements and execute effectively in collaboration with functional groups

  • Develop and maintain strong working relationships and strategic partnerships with key stakeholders/customers across divisions (may include external customers) to maximize program effectiveness and influence.


 

Required Education

  • Bachelor’s Degree (i.e. Business, Marketing, IT, Communications)

 

Required Experience

  • 3+ years Product Life cycle and/or Project Management experience with demonstrated go-to-market experience providing change management and/or organizational transformation
  • Proven ability to strategically manage large projects and collaborate effectively with internal and customer stake-holders
  • Demonstrable professional experience in managing technical projects, preferably software projects.
  • Excellent presentation skills
  • Good understanding of contemporary project delivery tools such as Jira and Confluence


Desirable Additional Experience

  • Experience working in an Agile environment
  • Excellent formal training experience
  • Experience using software tools for bug tracking, documentation, project management, etc.
  • Experience in the digital economy and data driven decision making


 

Elsevier is a global information analytics business that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We help researchers make new discoveries, collaborate with their colleagues, and give them the knowledge they need to find funding. We help governments and universities evaluate and improve their research strategies. We help doctors save lives, providing insight for physicians to find the right clinical answers, and we support nurses and other healthcare professionals throughout their careers.

 

Elsevier provides digital solutions and tools in the areas of strategic research management, R&D performance, clinical decision support, and professional education; including ScienceDirectScopusSciValClinicalKey and Sherpath. Elsevier publishes over 2,500 digitized journals, including The Lancet and Cell, more than 35,000 e-book titles and many iconic reference works, including Gray’s Anatomy. Elsevier is part of RELX Group, a global provider of information and analytics for professionals and business customers across industries. 

  

Elsevier employs over 7,000 people in more than 70 offices worldwide. We are an employer of choice, attracting and developing talented and creative people who thrive in a challenging and fast-paced environment. We offer an excellent compensation and benefits package as well as a real opportunity for career growth in a growing organization. Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or accommodations@relx.com.

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