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Client Services Analyst

📁
Customer Services - Support & Training
💼
Risk Solutions
📅
LNR007EO Requisition #

The Implementation Manager serves as the primary technical contact for an assigned portfolio of accounts. 

 

This individual works directly with customer technical/project/business teams during the customer's design, development, and integration of product ordering systems. 

 

This is the primary, customer-facing LexisNexis team member responsible for: planning and leading meetings; explaining technical specifications and product functionality; configuring product options; communicating project statuses to stakeholders; escalating issues as needed; and ensuring that we meet customer expectations throughout the implementation.

 

Must be able to develop strong knowledge of LexisNexis products and processes, be ready to explain the benefit of different options, and consult on best practices for use of LexisNexis data to improve customer workflows and processes.

 

Also responsible for the on-going maintenance of assigned accounts, working on ad hoc customer projects as needed.

 
 

Other responsibilities include:

  • Responsible for multiple customer implementations, removing roadblocks, managing conflicting priorities amongst customers, setting appropriate expectations, and coordinating internal priorities.
  • Develop in depth knowledge of customer processing systems.
  • Recognize variations from expected norms and proactively work to resolve the issue.
  • Workflow and process mapping.
  • Identify project and/or system gaps and make recommendations to the client.
  • Grow and expand client relationships.
  • Work effectively across multiple internal teams.
  • Presentations, both internally and externally.
  • Identify and implement process improvements.
 
Qualifications
  • 3-5+ years of software or data industry and application knowledge
  • Knowledge of the insurance industry would be an advantage
  • Experience implementing Guidewire Policy Center or Claims Center
  • 3+ years of client facing integrations experience
  • Ability to engage and develop relationships on the client technical/implementation team
  • Strong analytical and organizational skills
  • BA degree preferred
  • Familiarity with software development lifecycle
  • Project management skills
  • Excellent communication and interpersonal skills
  • Ability to interpret and communicate technical product requirements
  • Innovative, proactive and intuitive in assessment of customer needs and requirements
  • Ability to negotiate and influence others
  • Excellent customer service skills
  • Travel up to 20% of the time

At LexisNexis Risk Solutions, we believe in the power of data and advanced analytics for better risk management. With over 40 years of expertise, we are the trusted data analytics provider for organizations seeking actionable insights to manage risks and improve results while upholding the highest standards for security and privacy. Headquartered in metro Atlanta, LexisNexis Risk Solutions serves customers in more than 100 countries and is part of RELX Group plc, a world-leading provider of information and analytics for professional and business customers across industries. For more information, please visit www.lexisnexisrisk.com. LexisNexis Risk Solutions is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or accommodations@relx.com.

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