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Client Experience & Learning Consultant

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Customer Services - Support & Training
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LexisNexis
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RE 005OS Requisition #

As the Client Experience Learning Consultant you will facilitate the client’s experience and learning through the effective utilisation of LexisNexis solutions (Research, Guidance & Tools, Business Management, Networking, News and any other LexisNexis solutions) by identifying and defining the client’s training needs (new and current) and developing and delivering customised customer journey via leaning, clinical sessions, webinars and client engagement activities.

 

Responsibilities

  • Provide the highest level of professional customer service
  • Communicate constantly to customers on the Lexis Advance Program
  • Plan learning onboarding programs for Lexis Advance migration customers
  • Demonstrate on value proposition of Lexis Advance
  • Assist the sales with migration program
  • Assist the sales team in exploring new upsell opportunities
  • Deliver/ Organise a training or learning session for the customers based on the migration plan. Maintain accurate records of all activities
  • Define client learning needs and plan and implement effective training solutions
  • Monitor and analyse usage report regularly to identify potential account growth and identify risk accounts


Experience and Skills.

  • Degree in Law
  • Some understanding of Singapore’s legal market and system would be advantageous
  • 1-2 years relevant work experience in providing adult based training and learning/end-to-end client training and onboarding processes
  • A solid adult training and learning background and the ability to leverage this experience to provide a professional and credible delivery of the LexisNexis experience & learning program
  • A strong ability to collaborate internally with people across sales and corporate responsibilities.
  • A passion for excellent client experience

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