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Business Analyst (Richmond, Greater London)

IT/Technical & Product Development
Reed Exhibitions
REE00B5F Requisition #

Business Analyst

Reports to: Head of Business Analysis & Engagement 

Location: Richmond with occasional international travel

About Reed Exhibitions

Reed Exhibitions is a leading global events organiser, with more than 500 events in 30 countries. In 2018, Reed Exhibitions brought together more than 7m event participants from around the world generating billions of dollars in business. Today Reed Exhibitions’ events are held throughout the Americas, Europe, the Middle East, Asia Pacific and Africa and organised by 38 fully staffed offices. Reed Exhibitions serves 43 industry sectors with trade and consumer events. It is part of RELX, a global provider of information and analytics for professional and business customers across industries. www.reedexpo.com 

Job Purpose: Support the rollout and evolution of Global Business Systems (GBS) across Reed Exhibitions with a focus on Customer Services, Sales Reporting and general working practices within an integrated sales/CRM context. 

Key Responsibilities

As-Is Processes & Gap Analysis: map out and document current Customer Services practices within various Business Units (BUs) globally using workshops and ongoing dialogue. Perform gap analysis between the as-is and the GBS model, to identify the key areas of change required.

Migration: with a focus on Customer Services, support the Sales Solutions Group and Technical Workstream in evaluating and agreeing the migration options and scope for each BU based on an assessment of local needs versus the global ways of working and common technology associated with GBS. Actively participate in the complex sequence of migration activities for each BU based on the agreed strategy.

Functional Changes: based on agreed priorities, define and elaborate the specification of improvements to the GBS Customer Services (or general CRM capability) and usher them through into production working closely with developers, testers, the Sales Solutions Group and end users. 

Subject Matter Expertise: support or lead the delivery of knowledge transfer sessions designed to explain the GBS Customer Services technology and working practices to end users and/or super users within each BU.

Readiness Planning: collaborating with local BU readiness managers and the Sales Solutions Groups, provide all necessary inputs into the business readiness plan for each BU with a focus on Customer Services. 

Sales Reporting: interfacing between the Reporting Development team, the Sales Solutions Group and end user representatives; support the continuous improvement of Global Sales Reports to drive our sales effectiveness programme forward. 

Working Principles 

• Disseminating information via Knowledge Transfer sessions, demos and presentations to various stakeholders. 

• Analysing, elaborating and recording detailed needs (both functional and non-functional) through group or one-to-one interaction either in person or virtually via telephone or video conferencing. 

• Expressing needs via stories and user/data flow diagrams to capture relevant interactions between actors and systems with the goal of informing system design and/or facilitating migration onto GBS.  

• Building a deep understanding of the architecture, data flows, functionalities and inter-dependencies of the GBS technology platform with an emphasis on Customer Services.

• Supporting the testing phases, including reviewing test scenarios and scripts, in conjunction with testing teams, Sales Solutions Group and BU stakeholders. 

Candidate Profile

• Experience in a Business Analysis or a similarly detail-oriented role with prior experience of SalesForce, Reporting and/or Customer Services .

• Self-aware and open team player who has the confidence to accept constructive criticism of their ideas, who sincerely values the input of others and who recognises and mitigates the assumptions they are making. 

• Deep listener with ability to ask clarifying questions to ensure comprehensive understanding beyond the obvious.

• Credible communicator able to vary pitch and tone according to audience and purpose both orally and in writing.

• Comfortable with technical, sales-related and finance-related detail or terminology but able to step back and story tell in plain English when required.

• The ability to think clearly, analyse problems logically and make rational decisions under significant time pressure.

• Self-starter who takes the initiative and who can manage their own time effectively. 

• Lifelong learner with natural curiosity about how things work and why. 

• Method-agnostic, pragmatist who is at ease in either waterfall or agile projects and can easily switch between tasks and contexts on an hour-to-hour basis. 

• Inspires trust through honesty and confidence through professionalism

About RELX 

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The Group serves customers in more than 180 countries and has offices in about 40 countries. It employs over 30,000 people, of whom almost half are in North America. The shares of RELX PLC, the parent company, are traded on the London, Amsterdam and New York Stock Exchanges using the following ticker symbols: London: REL; Amsterdam: REN; New York: RELX. *Note: Current market capitalisation can be found at http://www.relx.com/investors

What you need to do

If you are interested in this Business Analyst position, please get in touch with Dulce Carvalho at Reed Exhibitions. If this job isn't quite right for you, but you are looking for a new position, please get in touch for a confidential discussion on your career.

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