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Business Analyst I

📁
IT/Technical & Product Development
💼
LexisNexis
📅
RE 0061N Requisition #

Job Summary

·       S/he will analyze operational and process gaps across the supported division. Develop solutions and drive projects focused on improving operational excellence, customer experience, revenue, and overall business performance.

·       S/he will identify opportunities to streamline and improve processes. Initiate projects concentrated on process by focusing on the analysis and design workflows to rectify operational inefficiencies.

·       S/he will identify automation opportunities, document business and functional requirements, project manage and closely collaborate with Technology department in system development and system enhancement projects.

·       S/he will establish metrics aligned to business objectives and lead the tracking of these through regular performance reporting with executive leaders. Leverage analytics solutions to provide data-driven recommendations aimed to drive improvements in the overall business performance.

·       S/he will develop robust operating models and drive standardization across the division supported. Act as the REPH Operations Standards Champion / Compliance Officer / Internal Auditor and be accountable in assisting the supported division achieve 100% compliance to the established operating standards.

·       S/he will conduct risk assessment of the various key areas of the division supported (i.e. operations, finance, technology, human resources, facilities). Conceptualize solutions and drive projects aimed to address all identified organizational gaps.

·       S/he will define and standardize the framework and theme on executive reporting and presentation across the division supported. Create high-level reports and presentations for top executives and stakeholder visitors.

·       As applicable, s/he will project manage and provide overall support geared towards the successful delivery of the REPH Strategic Priorities (Customer Experience, Business Maturity, Operational Effectiveness, Culture and Branding).

·       As applicable, s/he will lead and project manage site or office expansion build-out. Assist in the seat management responsibilities and help streamline the end-to-end seat management process.

·       As applicable, s/he will build relationship and closely partner with vendors in developing and documenting strategies, processes and performance benchmarks. Ensure established service delivery expectations or standards are consistently achieved.

Accountabilities

The function is accountable in managing and delivering the following areas:

·       Organizational Gap Analysis and Solutions Development – analyze operational and process gaps across the supported division. Develop solutions and drive projects focused on improving operational excellence, customer experience, revenue, and overall business performance.

·       Process Excellence and Continuous Improvement – identify opportunities to streamline and improve processes. Initiate projects concentrated on process by focusing on the analysis and design workflows to rectify operational inefficiencies.

·       Business Requirements for Software Development and Enhancement– identify automation opportunities, document business and functional requirements, project manage and closely collaborate with Technology department in system development and system enhancement projects.

·       Metrics, Reporting and Analytics – establish metrics aligned to business objectives and lead the tracking of these through regular performance reporting with executive leaders. Leverage analytics solutions to provide data-driven recommendations aimed to drive improvements in the overall business performance.

·       REPH Operations Standards / Process Audit / Compliance / Internal Auditor – develop robust operating models and drive standardization across the division supported. Act as the REPH Operations Standards Champion / Compliance Officer / Internal Auditor and be accountable in assisting the supported division achieve 100% compliance to the established operating standards.

·       Risk Assessment and Management – conduct risk assessment of the various key areas of the division supported (i.e. operations, finance, technology, human resources, facilities). Conceptualize solutions and drive projects aimed to address all identified organizational gaps.

·       Executive Reports and Presentations – define and standardize the framework and theme on executive reporting and presentation across the division supported. Create high-level reports and presentations for top executives and stakeholder visitors.

·       REPH Strategic Priorities (as applicable) – project manage and provide overall support geared towards the successful delivery of the REPH Strategic Priorities (Customer Experience, Business Maturity, Operational Effectiveness, Culture and Branding).

·       Site / Office Expansion Build-out and Seat Management (as applicable) – lead and project manage site or office expansion build-out. Assist in the seat management responsibilities and help streamline the end-to-end seat management process.

·       Vendor Management (as applicable) – build relationship and closely partner with vendors in developing and documenting strategies, processes and performance benchmarks. Ensure established service delivery expectations or standards are consistently achieved.


Other Qualifications/Requirements:

 

  • Must possess at least a Bachelor's/College Degree, any field.
  • Must have at least 1 year of relevant working experience.
  • Consistently exceed expected performance with a minimum PDP rating of 2.0. No unresolved issues on key service level metrics such as timeliness, accuracy and customer experience.
  • Has been exposed in leading and driving continuous improvement initiatives with record of successfully completing at least 1 CI project.
  • Has good understanding of the reports submitted to stakeholders with the ability to provide insights as well as analyze and interpret its results.
  • Strong familiarity with the BPO or Shared Services industry key performance metrics with good understanding of its definitions, calculations and recommended targets and able to recognize what methodologies are appropriate to present its data and interpret results.
  • Self-driven and results-oriented individual with proven ability to influence and engage the team in delivering best-in-class support to stakeholders.
  • Strong familiarity with the BPO or Shared Services industry as well as its key operational metrics, targets, best practices, benchmarks, etc.
  • Advanced knowledge of REPH Operations Standards and other industry-recognized operating models.
  • Strong analytical, quantitative and deductive reasoning skills.
  • Ability to work with management teams to translate high-level business plans into action steps and reporting solutions.
  • Sound organizational and project management skills.
  • Demonstrated ability to work/communicate with all levels of management.
  • Demonstrated solid leadership skills in building enterprise value as an indispensable business partner.
  • Highly proficient in Microsoft Word, Excel and PowerPoint.
  • Process mapping and work flow development and maintenance experience desirable.
  • Lean, Six Sigma, COPC knowledge and/or demonstrated process improvement expertise a plus but not required.

 

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