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RES001DJ Requisition #

The Sales Support Coordinator works closely with the sales team and customers to prepare subscription agreements for new and renewal business for our electronic products accurately and in line with established targets.  In doing so, the goal is to achieve a high level of customer satisfaction in managing internal and external relationships. 

Your Responsibilities:

  • Process new sales in CRM.
  • Prepare subscription agreements and manage customer signature process.
  • Ensure all business is processed by year-end per customer-specific guidelines.
  • Ongoing responsibility for the validation of the process for processing active renewals and new business.
  • Analyze usage reports for upsell of other electronic products
  • Assist sales people with materials and collateral for their sales calls.
  • Responsible for contract execution and acts as the coordinator for all correspondence and agreements from the customer.  Lines up all required internal resources to get the contract executed
  • Process and complete active renewals for assigned sales team in line with year-end target.
  • Maintain data quality at or greater than 99.5% for agreement details in CRM.
  • Communicate with customers regarding details of their license agreements, product details, quotes, etc.
  • Act as a central contact for customers and take ownership of customer issues and work with internal stakeholders to ensure quick resolution.
  • Liaise with electronic helpdesk on any access and entitlements issues.
  • Liaise with CIM, IG and E-Delivery on a regular basis to ensure smooth transition of all business
  • Work with legal, customers, and account managers to prepare license agreements and have them approved by all parties.
  • Responsible for obtaining approvals from all stakeholders for any non-standard CRM agreement.
  • Utilize call tracking system for customer interactions and maintain a 95% SLA and 90% customer satisfaction score.

Our Requirements:

3+ years of experience in customer service/account management role in a B2B environment.

Intermediate to advanced skill level in Microsoft Excel.

Experience in working with service agreements and/or sales contracts helpful.

Direct contact experience including client meetings, e-mail and telephone communications.

Bachelors degree in Business Administration or similar.

Knowledge or experience with Siebel or other CRM based order management systems is considered a plus.

We offer:

Competitive salary depending on experience

Excellent medical, dental and 401K benefits

All expenses and travel paid

Excellent training and a team to support you

Numerous online resources to assist with your self-development and career progression

An opportunity to grow and advance within a truly global organization

Elsevier is a global information analytics business that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We help researchers make new discoveries, collaborate with their colleagues, and give them the knowledge they need to find funding. We help governments and universities evaluate and improve their research strategies. We help doctors save lives, providing insight for physicians to find the right clinical answers, and we support nurses and other healthcare professionals throughout their careers.

Elsevier provides digital solutions and tools in the areas of strategic research management, R&D performance, clinical decision support, and professional education; including ScienceDirect, Scopus, SciVal, ClinicalKey and Sherpath. Elsevier publishes over 2,500 digitized journals, including The Lancet and Cell, more than 35,000 e-book titles and many iconic reference works, including Gray’s Anatomy. Elsevier is part of RELX Group, a global provider of information and analytics for professionals and business customers across industries. 

Elsevier employs over 7,000 people in more than 70 offices worldwide. We are an employer of choice, attracting and developing talented and creative people who thrive in a challenging and fast-paced environment. We offer an excellent compensation and benefits package as well as a real opportunity for career growth in a growing organization. Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or accommodations@relx.com. 

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