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Account Manager

APA000D7 Requisition #
Purpose of the Job
The account manager in Solution sales is responsible for achieving assigned target and building up accounts management with a focus on hospitals and academy nursing departments. Main activities are to provide clinical solution products with healthcare professionals to help decide best clinical treatments to patients and with prospective nurses in university to meet their academic needs with localized e-Solution. 
Key Result Areas Main Activities and Responsibilities
Target achievement  Deliver target seamlessly monthly, quarterly and yearly
Provide electronic content with health providers and prospective nurses
Analyze sales progress versus target, identification of gap/upside and proposals to accelerate sales optimization or mitigate risk
• Keep working knowledge of all customer channel markets, customers buying practice, technological developments, competition and the changes affecting these in order to gain leadership position in market
  • Report to Sales director as to market dynamics and sales status
  • Establish direct contact with end-users and further expand products value 

Account management  • Be knowledgable about assigned territory, accounts and customers
 • Keep information on SWOT and set strategy for sustainable organic growth by account
 • Provide detailed product information and meet their clinical/academic needs
 • Regular field visit and direct contact with end-user
 • Establish time and territory management out of tight schedule
On-site training  • Deliver product training for customers to best use our solution
 • Keep them informed with our updated solution and technology
 • Be align with company strategic on development of customer satisfaction
Value proposition  • Deliver differentiation against competitor
 • Provide company's high quality of value on products, service, content, etc
 • Keep market leadership position as the best information provider on medical, science and technology
Operational excellence  • Harmony with team, marketing manager, content development and APAC functional team in order to provide same company value
 • Actively communicate with Sales director and colleagues to share market dynamics and set short/mid/long term strategics
 • Make documentation for new and renewal agreement, communicate with relevant people in charge and improve efficiency
Key Competencies (Aligned with ECF)
Competency Level Level Description
Displays High Integrity and Honesty Level 3 Willingly speaks up and asks tough questions on ethical issues.
Seeks out all sides of an argument or issue.
Challenges those who act against the core values.
Stands up for his/her own opinion but is able to take onboard other opinions.
Works for the common good of the team or organisation without letting go of personal values or ethics.
Connects Group to Outside World Level 3 Develops strong external network, including customers, competitors and leaders in other organisations, to bring in relevant information to the business.
Helps others stay focused on customer needs.
Has the ability and confidence to adapt business goals as a result of collected customer metrics.
Encourages team to build and maintain relationships with external and internal stakeholders globally. 
Drives for results Level 3 Does everything possible to achieve goals.
Regularly measures and evaluates progress.
Accepts responsibility for the resultsbased outcomes of group.
Holds others accountable and encourages others to take accountability for achieving results.
Shares credit and recognition with others for achieving goals.
Technical and Professional Expertise Level 3 Applies a depth of knowledge and understanding to own work  and relates to overall business context.
Applies a breadth of knowledge across multiple functions and projects on behalf of the team.
Actively champions the team’s technical knowledge within the organisation.
Sought out due to indepth knowledge and experience.
Innovates Level 3 Actively contributes to team culture of innovation.
Encourages and supports others to share new ideas.
Focuses innovative effort on highest impact issues and areas.
Is willing to take calculated risks.
Learns quickly from success and failure  and effectively applies learning.
Communicates Powerfully and Prolifically Level 3 Provides a definite sense of direction and purpose.
Provides people with a clear understanding of how their work fits within a wider organisation.
Delivers presentations clearly and with high impact.
Develops a trusted 2way communication interface between the team and stakeholders.
Collaboration and Teamwork Level 3 Promotes a high level of cooperation between all members of the work group.
Looks for ways for team to work with other teams and divisions.
Achieves objectives requiring a high level of cooperation from people in other parts of the organisation.
Takes the lead in resolving conflict within a work group.
Keeps team informed of all relevant information affecting the organisation, team members and their work.

Functional and Technical Competencies
1. Knowledge on general aspects of sales and marketing, command of sales cycle and KOLs/KAs management skills
2. Deep understanding of IT and technical insight of electronic products and solution
3. Excellent communication skills, ability to be active listener and capture customers needs
4. Data analytical skills, CRM management and effective decision making process
5. Time and territory management skills out of tough workload and schedule
Education, Knowledge, Skills and Experiences (and any other requirements)
• Minimum 5 years experience in Sales & Marketing of healthcare industry, with university degree or above
• Experience working in MNC environment preferred
• Agile, proactive and able to go above and beyond the call of duty

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