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IT/Technical & Product Development
Risk Solutions
LNR00890 Requisition #
Desktop Support Engineer  - Windows and MacOS
Alpharetta, GA or Boca Raton, FL

A desktop support engineer in a global organisation supporting up to 10,000 users, responsible for designing, maintaining and supporting the Windows and Mac estate.

  • Experience of providing support in an enterprise environment
  • Provide consultancy and be technically proficient as an escalation point for issues
  • Mentor, support, and develop other members of the department
  • Good written & verbal communication skills
  • Being flexible and customer solution focused
  • Excellent analytical and problem-solving skills
  • Great customer relationship skills

  • 1+ years of Systems Engineering experience 
  • BS Engineering/Computer Science or equivalent experience required 

Essential Skills
  • Experience supporting Windows 10
  • Experience supporting MacOS 10.13 and above
  • Experience with Windows Server 2012 and above
  • Experience with Symantec ITMS (Altiris) or Microsoft SCCM or equivalent, including application management and distribution
  • Experience with JAMF Pro (or equivalent MDM) and Apple Business utilities (DEP/VPP), including application management and distribution
  • Experience with scripting in an enterprise environment (Bash, PowerShell)

Desirable Skills
  • Application and operating system patching/reporting
  • Good grasp of IT security principals e.g. endpoint hardening, data security, user security
  • Knowledge of networking technologies e.g. TCP/IP, DHCP, DNS, Ethernet, Wi-Fi (802.1x)
  • Experience of macOS in an Active Directory environment
  • Experience with macOS application development and corresponding utilities (e.g. XCode)
At LexisNexis Risk Solutions, we believe in the power of data and advanced analytics for better risk management. With over 40 years of expertise, we are the trusted data analytics provider for organizations seeking actionable insights to manage risks and improve results while upholding the highest standards for security and privacy. Headquartered in metro Atlanta, LexisNexis Risk Solutions serves customers in more than 100 countries and is part of RELX Group plc, a world-leading provider of information and analytics for professional and business customers across industries. For more information, please visit www.lexisnexisrisk.com. LexisNexis Risk Solutions is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or accommodations@relx.com.

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