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Customer Experience Analyst - Via Oncology

CLI000HW Requisition #
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This is a position for Via Oncology, an Elsevier company. Via Oncology is a healthcare technology company founded in 2009. They have become the industry leader in providing decision support technology solutions for oncologists to support them in their care of cancer patients. More information about Via Oncology can found at http://viaoncology.com/whats-new/careers/.

This position works with internal stakeholders on the account management team to identify problems and propose solutions.   Primary duties will be supporting account management activities through day-to day engagement on current team priorities.  This position requires a person who is detail oriented, mindful of deadlines, and persistent with follow up.  The analyst will be called upon to maintain project planning documents, prepare meeting and materials, prepare reports and write and distribute high level requirement documents.  The analyst will analyze the team activities and make recommendations to improve internal processes.




  • Maintains organization of the day to day tasks assigned to the Account Management team

  • Prepare presentations

  • Run customer supports

  • Develop agendas and document minutes for customer meetings

  • Assist with high level requirements gathering for customer wish list requests

  • Assists with maintenance of SharePoint/Confluence/One Drive

  • Internal team performance analyses

  • Performs in accordance with system-wide competencies/behaviors

  • Performs other duties as assigned


  • Bachelor’s Degree preferred
  • Ability to independently perform problem solving and analysis required
  • Previous experience with Word, Excel and PowerPoint is required
  • Excellent communication skills and critical thinking
  • Strong organizational and attention to detail

Elsevier is a global information analytics business that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We help researchers make new discoveries, collaborate with their colleagues, and give them the knowledge they need to find funding. We help governments and universities evaluate and improve their research strategies. We help doctors save lives, providing insight for physicians to find the right clinical answers, and we support nurses and other healthcare professionals throughout their careers.
Elsevier provides digital solutions and tools in the areas of strategic research management, R&D performance, clinical decision support, and professional education; including ScienceDirect, Scopus, SciVal, ClinicalKey and Sherpath. Elsevier publishes over 2,500 digitized journals, including The Lancet and Cell, more than 35,000 e-book titles and many iconic reference works, including Gray's Anatomy. Elsevier is part of RELX Group, a global provider of information and analytics for professionals and business customers across industries.

Elsevier employs over 7,000 people in more than 70 offices worldwide. We are an employer of choice, attracting and developing talented and creative people who thrive in a challenging and fast-paced environment. We offer an excellent compensation and benefits package as well as a real opportunity for career growth in a growing organization. Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or accommodations@relx.com.

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