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Client Services Account Specialist, Aries Systems

RES00165 Requisition #

·       Client Services Account Specialist


Trusted and relied on by thousands of scholarly journals and millions of global users, Aries’ SaaS based tools bring scientific and medical research from the laboratory to the world.   We help researchers make new discoveries, help doctors save lives, and provide support to healthcare professionals throughout their careers.   If that‘s a cause you want to contribute to, consider joining us! 


New to the Elsevier family, Aries Systems has experience tremendous success and has a thirty plus year history of innovation. Aries is dedicated to providing scholarly journals with leading-edge workflow solutions (Editorial Manager, ProduXion Manager and LiXuid Manuscript).  Aries Systems transforms the way scholarly publishers bring high-value content to the world. The company’s innovative and forward-looking workflow solutions manage the complexities of modern print and electronic publishing—from submission to editorial management and peer review, to production tracking and publishing channel distribution.  Aries Systems is committed to delivering solutions that help publishers and scholars enhance the discovery and dissemination of human knowledge.  You can learn more about Aries and our products at: https://www.ariessys.com/



Purpose of the role:


The Account Specialist role offers an entry level role with tremendous growth opportunity in our Client Services group for an Account Specialist.  The Account Specialist will troubleshoot and track customer questions related to the use of our Editorial Manager (EM) and ProduXion Manager (PM) software, as well as providing first level support.  As this position is expected to develop into an Account Coordinator role, we are looking for an individual  with a genuine interest in exploring new developments in the STM publishing community.   The ideal candidate will have at least one year experience working in a software support / customer service-related field or in an editorial office.  Experience in the scholarly publishing industry is extremely beneficial but not required.  Recent college graduates with exemplary written communications skills and technology aptitude are encouraged to apply.



  •  Develop a general understanding of editorial workflows and how our products facilitate them.
  • Perform first line troubleshooting of software-related issues end-users may experience.
  • Perform software testing to recreate system problems.
  • Triage and escalation of technical issues as necessary.
  • Assist Account Coordinators with implementations.
  • Participate in customer training secessions.
  • Conduct sessions at our annual User’s Group Meeting, preparing presentations and presenting to group sessions. 


We offer:

  • Competitive salary depending on experience
  • Medical, dental and generous matching 401K benefits
  • Generous PTO (vacation, personal, sick & volunteer days)
  • Education assistance
  • Excellent training and a team to support you
  • Numerous online resources to assist with your self-development and career progression
  • An opportunity to grow and advance within a truly global organization
  • Flexible, casual, family friendly environment and 24 hour fitness center
  • Elsevier/Aries Systems is an Equal Opportunity Employer


Elsevier is a global information analytics business that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity.   Elsevier provides digital solutions and tools in the areas of strategic research management, R&D performance, clinical decision support, and professional education.  Elsevier employs over 7,000 people in more than 70 offices worldwide.  




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Basic understanding of web based environments a must.
  • Knowledge of multiple computer platforms and internet browsers.
  • Demonstrated excellence in written and verbal communication.
  • Detail oriented, with strong organizational skills.
  • Ability to manage through competing priorities.
  • Highly flexible and diplomatic.
  • Ability to work in a collaborative team environment.
  • Above-average writing and communication skills.
  • Account management, and business development skills a plus.
  • Bachelor's degree.

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