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Aries Systems, Release Coordinator & Documentation Specialist

📁
Product Management
💼
Elsevier
📅
RES001A8 Requisition #

Release Coordinator and Documentation Specialist

Aries Systems is trusted and relied on by thousands of scholarly journals and millions of global users.  Aries’ SaaS based tools bring scientific and medical research from the laboratory to the world.   We help researchers make new discoveries, help doctors save lives, and provide support to healthcare professionals throughout their careers.   If that‘s a cause you want to contribute to, consider joining us.    

 

New to the Elsevier family, Aries Systems has experience tremendous success and has a thirty plus year history of innovation. Aries is dedicated to providing scholarly journals with leading-edge workflow solutions (Editorial Manager, ProduXion Manager and LiXuid Manuscript).  Aries Systems transforms the way scholarly publishers bring high-value content to the world. The company’s innovative and forward-looking workflow solutions manage the complexities of modern print and electronic publishing—from submission to editorial management and peer review, to production tracking and publishing channel distribution.  Aries Systems is committed to delivering solutions that help publishers and scholars enhance the discovery and dissemination of human knowledge.  You can learn more about Aries and our products at: https://www.ariessys.com/

 

Purpose of the role:

To assist the product management department in the preparation of software releases by writing documentation and coordinating the software release process. The primary function is to translate functional specifications into user documentation and online help documentation. Additional responsibilities include: monitoring software bug reports and trafficking those reports to the appropriate person for resolution; working with client services to organize the beta release and general release of the software; maintaining the product management section of the corporate wiki.

 

Primary responsibilities:

 

Coordinate and create documentation

Develop version documentation: Release Description; Beta Release Notification; Release Notification; and any supplemental materials

Integrate Release documentation into Help system

Maintain and manage Product Management SOPs and corporate Wiki

 

Organize beta and release rollout with Client Services

Identify beta and early release participants

Coordinate building and upgrading of beta sites

Coordinate feedback process

 

Traffic customer questions and bug reports that come to Product Management

Coordinate with Systems Analysts on bug fixes and other queries from Client Services

Attend pre and postmortem meetings for hotfixes and communicate relevant issues to Product Management

 

Manage Customer Feedback

Maintain the future enhancement ideas list

Integrate EMUG and EEMUG feedback

 

 We offer:

  • Competitive salary depending on experience
  • Medical, dental and generous matching 401K benefits
  • Generous PTO (vacation, personal, sick & volunteer days)
  • Education assistance
  • Excellent training and a team to support you
  • Numerous online resources to assist with your self-development and career progression
  • An opportunity to grow and advance within a truly global organization
  • Flexible, casual, family friendly environment and 24 hour fitness center
  • Elsevier/Aries Systems is an Equal Opportunity Employer

  

Elsevier is a global information analytics business that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity.   Elsevier provides digital solutions and tools in the areas of strategic research management, R&D performance, clinical decision support, and professional education.  Elsevier employs over 7,000 people in more than 70 offices worldwide.  

 



Skills Required:

Demonstrated excellence in writing user documentation (e.g. User Manuals, Training Documentation, etc.)
Proficiency in Microsoft Excel and Word
Strong analytical, problem-solving and decision-making skills
Ability to work in a team environment and communicate effectively
Must be a results-oriented, self-starter, with strong organizational skills and the flexibility to manage changing business priorities
Experience in the scholarly publishing arena, technical writing, web-design and web-based reporting is extremely beneficial, but not required.
Familiarity with waterfall and agile development processes


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