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Technical Suppt Specialist II

IT/Technical & Product Development
Reed Business Information
REE00C17 Requisition #

Reed Business Information is looking for a bright and dynamic, hands-on 2nd line support analyst to join a talented and highly valued team. Working from our head office in Sutton, but supporting users across Europe, you will also be liaising with 1st line service desk analysts and 3rd line senior support specialists.

For this role, you will need be a strong communicator who gets on well with others and someone who understands the importance of good customer service. You must also have a good attention to detail, be reliable and highly organised.

Working as part of a team within our 130+ global Infrastructure and Operations Group, and supporting 4000+ Windows and MacOS users, you will need to possess the following skills:


Required/Essential Skills

·      Fluent in spoken and written English, with above average communication skills

·      Previous experience supporting both MacOS and Windows

·      Windows build and deployment tools, such as MDT, SCCM, Altiris

·      MacOS management tools, such as JAMF Pro

·      Active Directory administration

·      Troubleshooting Outlook, including problems connecting to Exchange/Office 365

·      Connecting via a VPN, using multifactor authentication

·      ITSM software, such as TOPdesk, Service Now, Remedy

·      Connecting mobile devices (iOS, Android, Windows) to a corporate infrastructure

·      Basic hardware maintenance and troubleshooting

Desired/Useful Skills

·      Citrix client troubleshooting

·      Basic network troubleshooting

·      Basic PowerShell






The Company:

Part of the $10bn FTSE100 RELX Group, Reed Business Information (www.reedbusiness.com/uk) is a globally renowned data analytics and information company. We are a technology driven organisation and with an international portfolio of leading online brands and offices from California to Singapore, we are listed amongst the World’s top-100 “online superpowers”. Reed Business Information brings market leading brands to an audience of millions of decision makers worldwide through its multi-platform media of data services, online lead generation services, community websites, magazines and events. Reed Business Information, as a division of RELX, is an Equal Opportunity/Affirmative Action Employer.

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