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National Account Manager - XpertHR

Reed Business Information
REE00B95 Requisition #

Account Manager - XpertHR - New York

XpertHR, the award-winning online HR information provider, is looking for ambitious, driven individuals to augment an already successful sales and business development team. XpertHR is the premiere online resource for all HR information needs, providing easy access to comprehensive resources to enable HR professionals to remain legally compliant, follow best practices and mitigate risk.


In 2012, XpertHR launched in the US and has already won several industry awards including best website and best new launch.  The company is growing rapidly, and we expect the sales team to grow significantly in the next twelve months, allowing for short-term opportunities for advancement based on merit and achievement.  As part RELX, a nearly $10 Billion global organization, XpertHR uniquely boasts an entrepreneurial yet incredibly well-resourced and established environment.

Job brief

We are looking for a passionate Account Manager who will partner with our customers and ensure their long-term success. The Account Manager role is to manage a portfolio of assigned customers, keep them engaged throughout the course of their subscription, secure renewals and discover opportunities to upsell clients. 



· Operate as the lead point of contact for any and all matters specific to customer account management

· Build and maintain strong, long-lasting customer relationships

· Negotiate renewals and upsells to maximize profit

· Ensure the timely and successful delivery of our solutions according to customer needs and objectives

· Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

· Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

· Prepare reports on account status

· Grow existing accounts

· Showcase XpertHR to existing clients to educate them on resources and to upsell additional features



· Proven work experience as an account manager, key account manager, junior account manager or other relevant experience

· Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

· Solid experience with Salesforce and MS Office (particularly MS Excel)

· Experience in delivering client-focused solutions based on customer needs

· Proven ability to manage multiple account management projects at a time while paying strict attention to detail

· Ability to create and sustain strong client relationships

· Excellent listening, negotiation and presentation skills

· Excellent verbal and written communications skills

· BA/BS degree in Business Administration, Sales or relevant field

· Human Resources experience preferred but not required

About Reed Business Information:


Reed Business Information (RBI) provides information, analytics and data to business professionals worldwide. Our strong global products and services hold market-leading positions across a wide range of industry sectors including banking, petrochemicals and aviation where we help customers make key strategic decisions every day.  RBI is part of RELX Group plc, a world-leading provider of information solutions for professional customers across industries.




RBI General Benefits Package

- 401k match of 5%
- 18 Days Holiday
- Paid Charity Days – 2 days per year 
- Benefits start the upon hire date
- Excellent OTE & Competitive Salaries


RBI is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact jobs@rbi.co.uk . EEO is the LawEEO is the Law Supplement




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